Maurice Antoine Roussety, Customers Matter in Modern Business
Business in the United States is based on one single thing: customer satisfaction. The United States, more than any other country, is concerned about the relationships that are built between businesses and their patrons. In the modern age, this is easier than ever before thanks to science and technology. Customers are able to sign on to the internet and leave their unfiltered thoughts and feelings about their favorite businesses on their social media accounts. At the same time, they can leave unfiltered comments that are negative and ruin a business’ reputation. That is why the majority of professional experts these days recommend that companies take the necessary time and energy to make their customers happy.
According to Dr. Antoine Maurice Roussety, building business on solid customer satisfaction foundations is more important in modern business than ever before. As global markets continue to become more saturated with competitors, it is important that businesses do everything within their power to bring in revenue, including focusing on customer service. A satisfied customer is one who will come back time and time again, and this is the main goal of all businesses. However, the ways in which they bring in and retain customers has changed a lot in the last few decades.
His study of the market has proven that customer satisfaction is the single most important thing that businesses should be focusing on. These days, customers are more connected to each other than ever before. They are also more interconnected with their favorite businesses. There are review websites that customers dutifully post their feedback on. They share their favorite restaurants or products on social media. They frequently turn to the World Wide Web when it comes to picking out a nearby business or service. One great review online can be the difference between drawing in customers and losing them to another store. One bad review can serious jeopardize your revenue generation and financial security.
Maurice Antoine Roussety (on Issuu as well various other social media outlets) naturally understands the world of franchising very well, and believes that it is the most secure avenue for modern business. In fact, franchises generate revenues in excess of $144 billion and directly employ more than 460,000 Australians through over a thousand franchise systems. Therefore, they are an indispensable part of the country’s economy and also an important aspect of the current global market. Modern professionals would do well to pay attention to the way that franchising grows in the near future.